Frequently asked questions
1. How long are shipping times?
Your order will shipped within 1- 3 business days after you have placed it. once your order has shipped, it takes 15 - 20 days after. Each product at Pinelife has an estimate deliver time. As soon as your order is shipped, you will receive a tracking number that will let you keep tabs of where your order is at all the time.
2. Can I cancel my products?
Cancellation is possible if you don't receive your package within the time frame specified for each individual product.
3. What if we receive the wrong item?
If there is an issue with you order - If it is a wrong size, wrong color, defective or it is not exactly what you want it. Then simply notify us, then we will give you a refund.
4. Do you offer exchanges?
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org